20+ Responding to Negative Reviews Examples

11. Oh no (CU), that doesn’t sound good! Don’t worry, our friendly member of our team will be in touch to get this all sorted for you and turn your experience around. We got this! 🙂

12. I’m so sorry to hear this! We’re on the case and a friendly member of our team will contact you now to get this sorted ASAP 😊

13. We usually receive great feedback from customers but, we understand these aren’t to everyones liking. I can see you’ve been emailed by one of our friendly team members so, if you have any further problems, feel free to reply back and we’ll get this sorted for you

14. Hi (CU), I’m so sorry to hear this! Don’t worry, we’ll get this sorted for you now. Our team has sent you an email so, hopefully you’ll be happy with the outcome

15. Hi (CU), so sorry to hear that you’re not loving your new ___! We’s be more than happy to help you with a return if you’d like? Just send us an email at help@___.com and include your order number, we will send through the info.

16. Hey (CU), thank you so much for taking the time to leave us a review and really sorry to hear that it is negative. Please do get in touch with us any time that you have any issue with your order, we are happy to help.

17. Hi (CU), thank you for taking the time to leave us a review and sorry to see that it is negative I can see that you have already contacted our support team by email and that we have sorted the refund for you. Please let the support team know if you have any questions whatsoever – we are always happy to help!

Best wishes,

18. Hi (CU),

Thank you for taking the time to leave us a review. It would be great if you could email us with your order details to help@____.com if you’re having an issue with delivery – we would love to help you out but I cannot see any correspondence from you. Best wishes,

19. Hi (CU)

So sorry to hear this – Could you please send an email over to help@___.com and we can see how we’re able to help make this a better experience for you!

Best wishes

20. Sorry to see this, we’ve tried to respond to all of your emails but it seems you’re not receiving these. Could you please try to check your junk mail? We’ve also tried to give you a call but it looks like we’ve missed you so we’ve left a voicemail to explain this all for you there also! I hope that’s okay.

More Legend Responding to Negative Reviews Examples are coming soon…