20+ Responding to Negative Reviews Examples
Unsatisfied customers more than satisfied tend to write feedbacks. Harvest some inspiration from these Responding to negative reviews examples in case you are the one defending your company online.
You can also just copy/paste them and add the name and company in the review.
Legend Responding to Negative Reviews Examples
- Company name – CN
- Customer – CU
- Employee name – EN
Legend Responding to Negative Reviews Examples
01. Hello,
Thank you for taking the time to leave us a review. We are very sorry to hear that ______, however we are happy to hear that (EN) was able to assist in ___. Please accept our sincere apologies for your inconvenience and also for the delay in response due to the high volume of enquiries we have been receiving.
Kind Regards, (EN)
02. Hello, Thank you for taking the time to leave us a review. We are very sorry to hear of this. We are currently working through emails as quickly as possible and aim to answer all emails within 48 hours however I have located your email and it will be dealt with as priority, please expect a reply shortly.
Kind Regards, (EN)
03. Hello (CU),
Thank you for taking the time to leave us a review. We are extremely sorry for this. Please be assured that we tried our upmost to source replacement but unfortunately we were unsuccessful. Please accept our sincere apologies.
Kind Regards, (EN)
04. Thank you for taking the time to leave us a review. I can assure you that all items we sell are 100% authentic. I have contacted you via email regarding this.
05. Thank you very much indeed for your 5 star rating, we very much appreciate you taking the time to leave us a review.
06. Thank you so much for taking the time to leave us a review, it is very much appreciated by us. I would also like to say thank you so much for the kind words, it’s certainly put a smile on our faces. What an amazing person your are gifting to your family and friends to cheer them up in lockdown.
From all at (CN), Stay safe.
07. Thank you for your feedback, (CU). The (CN) team is doing our best to meet all communicated deadlines during this difficult time, despite limited staffing and unexpected delays. We are sorry that our efforts did not meet your expectations.
08. Hi (CU), I’m so sorry to hear this! If you email our customer service team at info@____.com, they will be more than happy to help track down your order or send a replacement.
09. Hi (CU), I’m so sorry to hear this! Our lovely customer service team would be more than happy to resolve this issue for you. I can see that one of our team has been trying to contact you, but maybe these communications haven’t been going through? If you require any further assistance or have any questions, please do get in touch with us at _____.
10. Hey there, I’m really sorry you weren’t a fan of our ____! As a small business we unfortunately currently cannot offer free returns, hopefully in the future we can offer this! I’m sorry for any inconvenience caused and please email us help@d_____.com if you have any questions at all!
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