19 Complaint Email Examples + Full Letters
2. Dear [Name],
I am writing to formally complain about the service I received from your company.
I was promised a [product] would arrive by this morning but it has not arrived, and I am extremely frustrated.
I understand that things can go wrong but this is unacceptable. Your customer service team has not been helpful, and I feel like I am being ignored.
I have called the office several times and have emailed multiple times with no response. I also have not been offered any explanation of what is causing the delay.
I think this is unfair and I expect more from a reliable company like yours. I would like an explanation for this delay and an apology for the poor customer service I have received. I expect to receive the product I ordered in the next few days, and I look forward to hearing from you soon.
Sincerely,
[Name]
3. Dear [Name],
I am writing to make a complaint about the service I received from your company.
I was promised a [product] would arrive within the next two days, but it hasn’t arrived yet. This is extremely disappointing and I feel like I have been misled.
I understand that things can go wrong, but I am not willing to wait any longer for my order. I am extremely frustrated with the lack of communication from your customer service team.
I have sent multiple emails and called the office with no response. I would like a refund on this purchase and an apology for the inconvenience.
I expect better service from a company like yours and I look forward to hearing from you soon.
Sincerely,
[Name]
4. Dear [Name],
I am writing to make a complaint about the service I received from your company.
I placed an order for a [product] last week and I was promised it would arrive within the next five days. It is now the end of the week and I still have not received my order.
This is extremely disappointing. I understand that mistakes can happen, but I am not prepared to wait any longer for my order.
I am extremely frustrated with the lack of communication from your customer service team.
I have emailed multiple times with no response. I would like a refund on this purchase and an explanation of what has caused this delay.
I expect better service from a company like yours and I look forward to hearing from you soon.
Sincerely, [Name]
5. Dear [Name],
I am writing to make a complaint about the service I received from your company. I placed an order for a [product] last week and I was promised it would arrive within two days.
It is now the end of the week and my order has still not arrived.
This is extremely disappointing. I understand that mistakes can happen, but I am not willing to wait any longer for my order. I
am extremely frustrated with the lack of communication from your customer service team. I have sent multiple emails and called the office with no response.
I would like a refund on this purchase and an apology for the inconvenience. I expect better service from a company like yours and I look forward to hearing from you soon.
Sincerely,
[Name]
6. Dear [Name],
I am writing to make a formal complaint about the service I received from your company. Last week, I placed an order for a [product] from your online store.
I was promised that the item would arrive within four days, but I am now approaching the end of the week and it hasn’t arrived yet.
This is extremely disappointing, and I’m beginning to think I have been taken advantage of. I would expect better service from a company like yours, and I feel that you have let me down.
I understand that mistakes can happen, but I’m not prepared to wait any longer for my order. I would like a refund on this purchase, and an explanation of what has caused this delay.
I look forward to hearing from you soon.
Sincerely,
[Name]
7. Dear [Name],
I am writing to make a complaint about the service I received from your company. I was promised a [product] would arrive by this morning but it has not arrived, and I am extremely frustrated.
I understand that things can go wrong but this is unacceptable. Your customer service team has not been helpful, and I feel like I am being ignored.
I have called the office several times and have emailed multiple times with no response. I also have not been offered any explanation of what is causing the delay.
I think this is unfair and I expect more from a reliable company like yours. I would like an explanation for this delay and an apology for the poor customer service I have received.
I expect to receive the product I ordered in the next few days, and I look forward to hearing from you soon.
Sincerely,
[Name]
8. Dear [Name],
I am writing to make a complaint about the service I received from your company.
Last week I placed an order for a [product] and I was promised it would arrive within three days. It is now the end of the week and the item has still not arrived. This is extremely disappointing.
I understand that mistakes can happen, but I am not willing to wait any longer for my order. I am extremely frustrated with the lack of communication from your customer service team.
I have sent multiple emails and called the office with no response. I would like a refund on this purchase and an explanation of what has caused this delay.
I expect better service from a company like yours and I look forward to hearing from you soon.
Sincerely, [Name]
9. Dear [Name],
I am writing to make a complaint about the service I received from your company.
I placed an order for a [product] last week and I was promised it would arrive within the next five days. It is now the end of the week and I still have not received my order.
This is extremely disappointing. I understand that mistakes can happen, but I am not willing to wait any longer for my order.
I am extremely frustrated with the lack of communication from your customer service team. I have emailed multiple times with no response.
I would like a refund on this purchase and an apology for the inconvenience. I expect better service from a company like yours and I look forward to hearing from you soon.
Sincerely,
[Name]
10. Dear [Name],
I am writing to make a formal complaint about the service I received from your company. Last week I placed an order for a [product] from your online store.
I was promised that the item would arrive within four days, but I am now approaching the end of the week and it hasn’t arrived yet.
This is extremely disappointing, and I’m beginning to think I have been taken advantage of. I would expect better service from a company like yours, and I feel that you have let me down.
I understand that mistakes can happen, but I’m not prepared to wait any longer for my order. I would like a refund on this purchase, and an explanation of what has caused this delay.
I look forward to hearing from you soon.
Sincerely,
[Name]
These complaint email examples can help you craft an effective complaint email or be copied. Be sure to be clear and concise in your message and provide specific details of the issue. By following these complaint email examples, you can ensure that your complaint will be addressed effectively and in a timely manner.
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