19 Complaint Email Examples + Full Letters
Complaint emails are a great way to communicate dissatisfaction or complain about a product, service or situation. Whether it is a customer service issue, quality control concern, or any other issue, writing a complaint email can be an effective way to address the problem. Here are five complaint email examples that can help you craft your own.
Complaint Email Examples
Example 1: For a product or service complaint, begin your complaint email by expressing your disappointment in the product or service and provide a brief description of the problem. Be sure to include specific details such as the date and location of your experience. Request that the recipient take action to resolve the issue, such as a refund or replacement.
Example 2: For an issue with customer service, begin your complaint email by expressing your dissatisfaction with the customer service you received. Provide specific details of the interaction, such as the date and time, and the name of the customer service representative. State the issue that you experienced and what you expected the customer service representative to do.
Example 3: For a quality control issue, begin your complaint email by expressing your dissatisfaction with the quality of the product or service. Provide specific details of the problem, such as the date of purchase or delivery, and the type of product or service. Describe the issue in detail and state the action you expect to be taken to resolve the issue.
Example 4: For a delivery issue, begin your complaint email by expressing your dissatisfaction with the delivery of your product or service. Provide specific details of the issue, such as the date of delivery, and the expected delivery date. Describe the issue and the action you expect to be taken to resolve the issue.
Example 5: For a billing issue, begin your complaint email by expressing your dissatisfaction with the billing process. Provide specific details of the issue, such as the date of the bill and the amount charged. Describe the issue in detail and state the action you expect to be taken to resolve the issue.
Example 6: For a warranty issue, begin your complaint email by expressing your dissatisfaction with the warranty of your product or service. Provide specific details of the issue, such as the date of purchase, and the type of warranty provided. Describe the issue and the action you expect to be taken to resolve the issue.
Example 7: For a return policy issue, begin your complaint email by expressing your dissatisfaction with the return policy. Provide specific details of the issue, such as the date of purchase, and the type of policy provided. Describe the issue and the action you expect to be taken to resolve the issue.
Example 8: For an issue with an online purchase, begin your complaint email by expressing your dissatisfaction with the online purchase experience. Provide specific details of the issue, such as the date of purchase, and the item purchased. Describe the issue and the action you expect to be taken to resolve the issue.
Example 9: For an issue with a vendor, begin your complaint email by expressing your dissatisfaction with the vendor. Provide specific details of the issue, such as the date of the transaction, and the type of service provided. Describe the issue and the action you expect to be taken to resolve the issue.
Full complaint letter examples
1. Dear [Name],
I am writing to make a formal complaint about the service I received from your company.
Last week I placed an order for a new [product] from your online store. I was promised that the item would arrive within three days, but I am now approaching the end of the week and it hasn’t arrived yet.
This is extremely disappointing, and I’m beginning to think I have been taken advantage of. I would expect better service from a company like yours, and I feel that you have let me down.
I understand that mistakes can happen, but I’m not prepared to wait any longer for my order.
I would like a refund on this purchase, and an explanation of what has caused this delay. I look forward to hearing from you soon.
Sincerely,
[Name]
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