1-star Review Response Examples

11. Example Response: “We apologize for any inconvenience this may have caused you. To make things right, we’d be happy to provide you with a full refund or a free replacement for your product. Please contact us directly so that we can help you further.”

12. Example Response: “We are sorry to hear that you weren’t completely satisfied with your purchase. To make things right, we’d be more than happy to provide you with a full refund. Please contact us if you’d like us to arrange this for you.”

13. Example Response: “Thank you for bringing this issue to our attention. We apologize that you weren’t completely satisfied with your purchase. As a gesture of goodwill, we’d be happy to provide you with a free replacement product. Please contact us directly so that we can arrange this for you.”

14. Example Response: “We apologize that you weren’t happy with your purchase. We’d be more than happy to provide you with a full refund for your product. Please don’t hesitate to contact us directly so that we can arrange this for you.”

15. Example Response: “Thanks for taking the time to leave a review. We apologize for the inconvenience you experienced with our product. As a gesture of goodwill, we’d be happy to offer you a free upgrade to our Premium service. Don’t hesitate to contact us so that we can arrange this for you.”

16. Example Response: “We’re sorry that you didn’t have a pleasant experience. To make things right, we would be more than happy to provide you with a free replacement product. Please contact us so that we can arrange this for you.”

17. Example Response: “We apologize that you weren’t happy with your purchase. To make things right, we’d be happy to provide you with a full refund. Please don’t hesitate to contact us so that we can process your return.”

18. Example Response: “Thank you for bringing this to our attention. We apologize for any issues or inconvenience you experienced and we’d be happy to provide you with a free upgrade to our Premium service. Please contact us directly so that we can arrange this for you.”

Some bad reviews can be found on TrustPilot

19. Example Response: “We apologize that you had a negative experience with our product. To make things right, we’d be happy to provide you with a full refund. Please don’t hesitate to contact us so that we can process your refund.”

20. Example Response: “Thanks for bringing this to our attention. We apologize if we didn’t meet your expectations and we’d be happy to provide you with a free replacement product as a gesture of goodwill. Please contact us directly so that we can assist you further.”

We hope these twenty 1-star review response examples have provided you with some helpful advice on how to respond to negative customer feedback. Remember, customer reviews are incredibly influential and responding to one-star reviews the right way can help you build loyalty and improve customer satisfaction.